

Frequently Asked Questions
How can I schedule an appointment?
Please fill out contact page, call 704–237–3847, or email drcynthiasapp@gmail.com. If Dr. Sapp is unavailable to answer your call, you can leave a message on her confidential voicemail.
What are your office hours?
Monday - Thursday 8:30 AM - 6:30 PM
What is your fee for services?
$185 - $200 per 50 minute session
What is your cancellation policy?
Appointments cancelled less than 24 hours in advance will be charged in full.
What about insurance coverage for your services?
It is important to contact your insurance company directly and ask if they offer “mental health” benefits. If you have a PPO, ask if Cynthia Sapp, Ph.D. is “in network”. If not, ask if you have “out-of-network” benefits. Out-of-network means you have the option to receive services from a provider outside of your healthcare network with possible reimbursement for covered expenses. By opting to use an out-of-network provider, you could have a higher deductible and the amount of reimbursement could be lower, depending on the plan you have with your insurance carrier. It is your responsibility to know your insurance benefits prior to your initial appointment. As a courtesy, Dr. Sapp will submit claims on your behalf to your insurance carrier. All insurance copayments and deductibles are due at the time of service.
Do you offer reduced fees?
Reduced fee services are available on a limited case-by-case basis and are dependent on your income and ability to pay.